The Good Work Company
Copyright © Hugo Technologies 2023
Our teams go through a rigorous screening and training process. So you can be sure they are exactly who you want talking to your customers.
Our innovative tools allow our teams to respond faster, in the channels where your customers are most comfortable.
We obsess over what you care about. Whether it’s first response time, NPS, up-sells/cross-sells or average ticket resolution time; just tell us and we build around it.
Our innovative tools help our agents get more done in less time—which means happier customers, all of the time.
Seamlessly voice calls to more efficient channels: Chat | SMS Text Messaging | Facebook Messenger | Whatsapp
Guide customers to self service flows for more transactional calls
Ensure consistent brand voice as customer messages continue to grow
Drive Facebook and Instagram Ad conversion with fast, personalized responses.
Increase agent productivity 3X
Efficiently gather customer feedback in one place.
Easily identify opportunities to drive sales or reduce returns
Quickly identify top customer issues and detractors
Export data to BI tools for advanced analysis and report
There are thousands of university-educated youth across Africa and we’re putting them on the map; the world’s new favorite support agents. We give them the tools they need to be experts in their fields—which is why we have extremely high standards for them.
Every Hugo employee undergoes a comprehensive cognitive and psychographic assessment before they’re hired. This is done to measure learning aptitude, assess comprehension skills, and ensure a high EQ during the recruiting process—so you can trust us when we say we’ve definitely got the right person for the job.
Tell us what you need and we’ll curate a team to meet your specific needs.
Free trial while we train to ensure a seamless transition and high quality interactions from day one.
Hugo performance manages your team to agreed KPIs.
