In Revenue Capital

Trust & Safety

Protect and nurture your brand and community by enabling safer spaces, interactions, and platforms.

Our Approach

Proactive & Responsive

From fraud and financial crimes detection to platform and user-generated content moderation, we are leaders in early detection and system-wide remediation.

In Revenue Capital

Contextual Fluency

From parents moderating learning platforms to gamers overseeing player conduct, we source our moderators from user communities. The result– incredible efficacy from deep understanding.

In Revenue Capital

Systems Thinking

We deliver full-cycle responses that remedy discrete incidents and patch deeper vulnerabilities through system-, policy-, and process-wide updates.

In Revenue Capital

‘Man + Machine’

By masterfully employing both ‘machine-’ and ‘human intelligence’, we protect the communities you serve while delivering exceptional customer experiences.

Start your free trial
In Revenue Capital
In Revenue Capital

Confidence is the first feeling that comes to mind about Hugo. I’m confident they’ll execute any task to our high standards. Feedback is handled seriously and quickly. Hugo has our company’s best interest at heart, helping teams understand our platform’s purpose. I love working with them.

Julia Wenzel
Content Moderation Lead
In Revenue Capital
In Revenue Capital

What We Do

In Revenue Capital

Our oversight is more than just enforcement. From refining FAQs and process design to feedback loops that support complex policy transitions, we deliver the full stack of trust & safety.

Take Hugo for a spin
In Revenue Capital

Content

  • Content Publishing & Review
  • User Generated Content Moderation
  • Monitor User Reviews
In Revenue Capital

Safety

  • Social Listening
  • Crisis management
  • User Generated Content Moderation
  • GenAI moderation
  • Live chat, audio, video and broadcast moderation
  • Audience, Messaging & Sentiment Tagging
In Revenue Capital

Creators & Affiliates

  • Sourcing creators
  • Vetting brand fit
  • Audience Demographics Analysis
  • Audience Psychographics Analysis
  • Inbound/outbound lead management
  • Campaign management & reporting
  • 24/7

    365 days of support

  • 10M

    Conversations

  • 97%

    CSAT/eNPS in 2022

Quality & Flexibility

From foundational protocols to policy updates, our safety solutions are a mix of comprehensive oversight, bespoke responder training, and constant recalibration to changing contexts.

In Revenue Capital

Adaptive Coverage

We’re always on, and always responsive. Suggest an update today, it will be at play tomorrow.

In Revenue Capital

Nuanced Moderation

You know your common threats well but edge cases bring the unknown. With intelligence and experienced judgment, our teams moderate both the familiar and the unknown.

In Revenue Capital

Wellness-First

We champion mod well-being through a clinician-designed wellness program and industry-leading benefits that help cultivate resilience and fulfillment.

In Revenue Capital
clutch 100 awards

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

We integrate seamlessly with technology built for scale & customer excellence.

In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital

30 days
Risk - Free

We're so confident you'll love working with Hugo, we offer a no commitment 30 day trial.

ROI Calculator

To calculate ROI, please fill out the areas outlined in yellow.

Direct & Indirect Costs
Your In-House Costs
Hugo
Hourly ($)
Yearly ($)
Yearly ($)
Support Specialist
$0
Included
Team Lead
$0
Included
Account Manager
Included
Training (based on number of agents)
$0
Included
Office space
$0
Included
Hardware & Software
$0
Included
Employee Costs (Benefits, Healthcare, etc)
$0
Included
Total operating cost
$0
$0

ROI in working with Hugo:

%

FAQs

Featured Guide

Strategic Content Moderation for Sustained Growth at Outschool

Discover how Outschool and Hugo transformed content moderation into a strategic advantage, ensuring high-quality education and rapid growth.

Read Guide Here
In Revenue Capital