In Revenue Capital

Customer Support

Create meaningful experiences that go beyond the transaction. Whether it’s over phone, email, text, chat, in-app, or social, we bring brands to life with conversations that feel in-house.

Our Approach

Empathy & Customer-centric

Feelings create connections. Dispute resolution, average handling times, CSAT scores; the mechanics will always matter, and categorically we’re the best. But deep and uncommon empathy is our ikigai.

In Revenue Capital

IQ + EQ

Incredible customer support is as much about emotions as solving problems. It’s why we hire for intelligence and compassion.

In Revenue Capital

Culture

Empathy, proactivity, accountability, and openness - these are our values. We integrate your style and tone to create customer experiences that feel in-house.

In Revenue Capital

Data-Driven

Together, we define KPIs, then build custom rubrics that guide our execution. We continually measure and improve performance to deliver consistent excellence.

In Revenue Capital

Seamless Integration

From Avaya to Zendesk, we've mastered your tool stack. We’re ready to work from day one to deliver exceptional CX.

Start your free trial
In Revenue Capital
In Revenue Capital

It’s relieving to know that we have a skilled team to work hand in hand for tasks and projects to keep our company focused on our goals and achieving success. Working with Hugo has helped our company deliver excellent results and reach new heights.

Storm Temple
Senior Client Experience Agent
In Revenue Capital
In Revenue Capital

What We Do

In Revenue Capital

Unlike others, your 100% dedicated team is focused on consistently delivering high-quality work which is why 95% of our clients expand their scope with us within the first 3 months.

Take Hugo for a spin
In Revenue Capital

Client Services

  • General customer service
  • Inbound/outbound
  • Billing support
  • Travel assistance
  • Healthcare & Insurance claims
In Revenue Capital

Digital Support

  • Email
  • Chat
  • SMS
  • Social Media
  • In-App Messaging
In Revenue Capital

Platform Support

  • Inbound fraud review and response
  • User account management
  • Digital merchandising
  • Content updates & optimization
  • Brand support
  • Order fulfillment
  • Language translation
  • 100M

    Ticket Volume

  • 90%

    First contact resolution

  • 98%

    CSAT/eNPS in 2022

Quality through Versatility.

Excellent support demands both flawless execution and seasonal adaptability. We’ve engineered our teams to deliver just that.

In Revenue Capital

Omnichannel

Connect with your customers wherever they are - whether by phone, email, text, chat, in-app or social.

In Revenue Capital

Coverage

365 / 24 /7 we provide ​​constant, nonstop, uninterrupted customer support.

In Revenue Capital

Scaling

From startups to enterprise clients, we make scaling your support operations easy, adapting to your evolving needs.

In Revenue Capital
In Revenue Capital

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

We integrate seamlessly with technology built for scale & customer excellence.

In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital
In Revenue Capital

30 days
Risk - Free

We're so confident you'll love working with Hugo, we offer a no commitment 30 day trial.

ROI Calculator

To calculate ROI, please fill out the areas outlined in yellow.

Direct & Indirect Costs
Your In-House Costs
Hugo
Hourly ($)
Yearly ($)
Yearly ($)
Support Specialist
$0
Included
Quality Assurance
$0
Included
Team Lead
$0
Included
Account Manager
Included
Training (based on number of agents)
$0
Included
Office space
$0
Included
Hardware & Software
$0
Included
Employee Costs (Benefits, Healthcare, etc)
$0
Included
Total operating cost
$0
$0

ROI in working with Hugo:

%

FAQs

Featured Guide

Balancing Efficiency and Team Morale During Customer Service Peaks

Discover how efficiently managing customer service spikes can significantly boost team morale and operational efficiency, ensuring high-quality customer experiences without compromising employee well-being.

Read Guide Here
In Revenue Capital