THE PERFECT FIT

We're Experienced [customer] experience people

Some of our clients

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OUR SERVICES

Customizable solutions at your fingertips

Omnichannel Customer Support

Customer Support (Email, Chat, Social Media, etc)
Billing Support
Technical Support

Marketplace Operations

Digital Content Management
User Verification / Onboarding
Sales Enablement
Data Entry

Content Moderation

User-Generated Content
Political and Brand Content
Product Data Quality
Profile Verification
Abuse Detection

WHY US

Good enough is not Good enough

Very early on, we made a commitment to only deliver exceptional results and found out firsthand that the reward for good work is more work. The evidence? 95% of our clients scaling required services within the first 3 months. This is not outsourcing as usual.

Our support pros are all university-educated, native English, French, and Portuguese speakers, trained by world-class operators, and experienced with providing outstanding customer support solutions.

For us, every interaction is an opportunity to subtract bias, increase value, and ultimately deliver better outcomes for your business.

Highly-engaged, top-tier talent

Best-in-class processes

Geographic Diversification

Win on any channel

Build better customer experiences with omnichannel support and 24/7 access to every customer experience.

Build smarter, scale faster

Distribute admin tasks and reduce overhead—without sacrificing quality or control, allowing you to focus on what matters– growth.

Protect what matters

Deploy the right mix of talent and software to safeguard your community and your brand no matter where it appears

Active Support Pros

< 0 %

Attrition

0 %

Female Participation

0 +

Screened Pipeline

Testimonial

What People say about us

"We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case we found an incredible partner in Hugo"

“What I like most about working with Hugo is their belief that customer interactions are as much about resolving issues as they are about mining consumer insights.”

“Everyone on my Hugo team could have successfully interviewed for our team in Brooklyn. That is important to me. We’re getting top-tier talent without the big city price tag.”

“With practically no supervision, Hugo scaled from 4 agents building 25 vendor pages weekly, to 40+ agents building 250+ pages in 3 months.”

CAREERS