At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation.
We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting.
Our HQ is in Chicago, IL and our pool of 1200+ support pros are strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.
Hugo is home to a curated workforce of tech-savvy college graduates. They’re smart, engaged and proactive partners who have been rigorously trained by world class professionals to deliver only the best outcomes for our clients.
There’s more to this region than meets the eye. Thanks to its large, educated population, low cost of living, and favorable time zone, the continent offers exceptional talent at a fraction of the cost.
High density of STEM-programs and degree holders.
Exceptional concentration of Western-trained project managers.
Convenient time zone; 1-hour time difference between WAT (West Africa Time) and GMT.
Skilled, high performing talent at a fraction of the cost of Western markets.