About

About Hugo
Simple, cost effective support solutions.

At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation.

We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting.

Our HQ is in Chicago, IL and our pool of 1200+ support pros are strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.

Getting started is easy; Only 3-5 days from first contact to live trial.

Meet the Founders

Simone Bartlett

CEO/Co-founder

Orinola Gbadebo-Smith

Co-founder
Our Team

Quality at our core

Tobi Awosika
Chief Operating Officer
Rich Tanksley
VP, Technical Sales
Kirill Pesterev
Chief of Staff
Lydia Hickman
Country Manager, Senegal
Tunde Akiode
Chief Revenue Officer
Liz Thomas
VP, Client Success
About

Our People

Hugo is home to a curated workforce of tech-savvy college graduates. They’re smart, engaged and proactive partners who have been rigorously trained by world class professionals to deliver only the best outcomes for our clients. 

Retention rate
94%
Women participation
65%
Africa

The land of opportunity

There’s more to this region than meets the eye. Thanks to its large, educated population, low cost of living, and favorable time zone, the continent offers exceptional talent at a fraction of the cost.

Deep, diverse talent pool

High density of STEM-programs and degree holders.

Western Educated Managers

Exceptional concentration of Western-trained project managers.

Beat the clock

Convenient time zone; 1-hour time difference between WAT (West Africa Time) and GMT.

Significant cost savings

Skilled, high performing talent at a fraction of the cost of Western markets.

Build your team today

Join our newsletter and get 20% discount
Promotion nulla vitae elit libero a pharetra augue

Nullam quis risus eget urna mollis ornare vel eu leo. Aenean lacinia bibendum nulla sed 

Nullam quis risus eget urna mollis ornare vel eu leo. Aenean lacinia bibendum nulla sed 

Join our newsletter and get 20% discount
Promotion nulla vitae elit libero a pharetra augue