Give your customers the personalized experiences they deserve. 

Customizable solutions at your fingertips.

Whatever your need, Hugo brings the right mix of technology and human talent to help you deliver a more personalized experience at every point of the customer journey. From Content Management to Live Chat and everything in between, we make it easy to give your customers a great experience—all while giving back to the Pros who make us great.

Quality at our core

Our story began with a marketplace need - help growing companies build the best support teams possible - but our roots run much deeper than that. We don’t only hire Africa’s brightest college graduates, we are deliberate about creating opportunities for young women who need them the most.

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Automation for the Win

Our innovative tools help our agents get more done in less time—which means happier customers, all of the time.

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Shift inbound calls to chat, messaging and self-service

10% reduction in call center volume

15% savings on customer service costs


Automatically tag customer feedback across email, chat, social

10% increase in website conversion

15% increase in NPS scores

One Voice

Ensure a consistent brand voice as customer grow

70%+ reduction in response times

Increase conversion rates by up to 15%