Built to make you better.
We’re not traditional outsourcers. We’re built to be your partners in progress, your catalysts for growth, and the drivers of your performance.
We explore fraud enabled by digital payment growth, how human analysts and AI complement each other, and a multi-layered protection strategy.
Building lasting relationships, fostering trust, and nurturing customer loyalty are critical elements of a brand's long-term success.
In this thought leadership piece, we provide a framework for brands to turn negative customer experience interactions into positive experiences.
You deserve better.
You deserve better outcomes, insights, and conversations. You deserve to work with the top 1% of talent across global markets. You should be obsessed over, not struggling to scale or sacrificing quality for speed.
Whether you’re a disruptive startup or an iconic brand, with Hugo you get more than outsourcing – you get what you deserve.
We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.
Everyone on my Hugo team could have successfully interviewed for our team in Brooklyn. That is important to me. We’re getting top-tier talent without the big city price tag.
The Hugo team is always flexible with process changes and commits 100% to making every interaction the best our clients have ever had on a daily basis.
+ More Growth, Less Risk
Focus on growth, we’ll take care of the many small tasks that make the difference between awesome and awful.
Crash costs cut friction, and boost efficiency. We’ll help you scale your operations faster and more profitably… and put years back on your life.
Across time zones, languages, cultures, and channels, we’ll leave your customers feeling great about your brand…even if it’s a bad day.
Trust & Safety
Better compliance, higher engagement, and safer spaces. We’ll keep your users playing by your rules.
Data & AI
Build with better, less biased, more accurate training data. You know your end product depends on it; we do too.
We integrate seamlessly with technology built for scale & customer excellence.
Launch in 5 easy steps
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Validated by experts, valued by customers
Best BPO We've worked with
With Hugo’s assistance, we’ve been able to 3X our content output with almost 100% audio and video accuracy. Hugo ensures the content is up to standards, and we’ve been impressed with the ease of collaborating with the team.
Company Size: 10,000+
Hugo: Consistently Delivering Excellent Outcomes
Thanks to Hugo, we’ve scaled our affiliate program to more than 800 global ambassadors. The team’s work also helped reduce customer support tickets by 50% per month and response times to less than an hour. Overall, they stand out for their proactive approach, flexibility, and professionalism.
Company Size: 11-50
Hugo: A Partner with Exceptional Understanding of Our Culture
Hugo has provided strategies and solutions to significantly reduce ticket response times. The team’s ability to cater to customers from diverse linguistic backgrounds makes the workflow seamless. Above all, we appreciate their flexibility, adaptability and punctuality in meetings.
Company Size: 51-200
See what’s new and what’s next.
Thought leadership and actionable insights to help you grow faster.