Hugo – The Good Work Company

Some of our clients

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OUR SERVICES

Customizable solutions at your fingertips

Omnichannel Customer Support

Tier 1: Frontline support (voice, chat, text, email, social, in-app)
Tier 2: Billing & technical support (voice, chat, text, email, social, in-app)
FAQ management

Back Office Support

Data entry
Ecommerce support
Content management
Content moderation
Content labeling + categorization
User onboarding + management
Reservation + order management
Logistics + fulfillment management
Social review monitoring

WHY US

Good enough is not Good enough

Very early on, we made a commitment to only deliver exceptional results and found out firsthand that the reward for good work is more work. The evidence? 95% of our clients required additional services from us within the first 3 months. This is not outsourcing as usual.

Our workforce of university-educated, native English, French, and Portuguese speakers, have been trained by world-class operators, and are experienced with providing outstanding customer support solutions.

For us, every interaction is an opportunity to subtract bias, increase value, and ultimately deliver better outcomes for your business.

Highly-engaged, top-tier talent

Best-in-class processes

Geographic Diversification

Expert-level support

We build powerhouse teams from an expansive pool of highly trained university graduates as a minimum standard for our clients.

Really Great work

We wield an exceptional pool of multilingual talent and leverage time zone advantages to help deliver the exact results you need to stay ahead of the curve.

Built to adapt

We offer customizable solutions and a hybrid delivery model designed to minimize disruption risk, drive efficiency, and deliver more predictable outcomes for your business.

Active Workforce

< 0 %

Attrition

0 %

Female Participation

0 +

Screened Pipeline

Testimonial

What People say about us

"We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case we found an incredible partner in Hugo"

“What I like most about working with Hugo is their belief that customer interactions are as much about resolving issues as they are about mining consumer insights.”

“Everyone on my Hugo team could have successfully interviewed for our team in Brooklyn. That is important to me. We’re getting top-tier talent without the big city price tag.”

“With practically no supervision, Hugo scaled from 4 agents building 25 vendor pages weekly, to 40+ agents building 250+ pages in 3 months.”

CAREERS