LIVE IN THE DETAIL

Give your customers the personalized experiences they deserve. 

Customizable solutions at your fingertips.

Whatever your need, Hugo brings the right mix of technology and human talent to help you deliver a more personalized experience at every point of the customer journey. From Content Management to Live Chat and everything in between, we make it easy to give your customers a great experience—all while giving back to the Pros who make us great.

Quality at our core

Our story began with a marketplace need - help growing companies build the best support teams possible - but our roots run much deeper than that. We don’t only hire Africa’s brightest college graduates, we are deliberate about creating opportunities for young women who need them the most.

Dig Deeper

Automation for the Win

Our innovative tools help our agents get more done in less time—which means happier customers, all of the time.

Schedule a demo

Shift

Shift inbound calls to chat, messaging and self-service

10% reduction in call center volume

15% savings on customer service costs

Trends

Automatically tag customer feedback across email, chat, social

10% increase in website conversion

15% increase in NPS scores

One Voice

Ensure a consistent brand voice as customer grow

70%+ reduction in response times

Increase conversion rates by up to 15%