Looking for the best tools to tie it all together?
We’ve got you covered!
Hugo Shift
1. Seamlessly voice calls to more efficient channels.
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2. Guide customers to self-service flows for more transactional calls.
Biggest impact: Increase NPS scores by 15%
Hugo OneVoice
- Ensure consistent brand voice as customer messages continue to grow.
- Drive Facebook and Instagram Ad conversion with fast, personalized responses.
- Increase agent productivity 3X.
Biggest impact: 70%+ reduction in response times
Hugo Trends
- Efficiently gather customer feedback in one place.
- Easily identify opportunities to drive sales or reduce returns.
- Quickly identify top customer issues and detractors.
- Export data to BI tools for advanced analysis and report.
Biggest impact: Increase website conversion by 10%