Shift
Shift inbound calls to chat, messaging and self-service
10% reduction in call center volume
15% savings on customer service costs
LIVE IN THE DETAIL
Give your customers the personalized experiences they deserve.
Customizable solutions at your fingertips.
Whatever your need, Hugo brings the right mix of technology and human talent to help you deliver a more personalized experience at every point of the customer journey. From Content Management to Live Chat and everything in between, we make it easy to give your customers a great experience—all while giving back to the Pros who make us great.
Our Solutions
Quality at our core
Our story began with a marketplace need - help growing companies build the best support teams possible - but our roots run much deeper than that. We don’t only hire Africa’s brightest college graduates, we are deliberate about creating opportunities for young women who need them the most.
Automation for the Win
Our innovative tools help our agents get more done in less time—which means happier customers, all of the time.
Trends
Automatically tag customer feedback across email, chat, social
10% increase in website conversion
15% increase in NPS scores
One Voice
Ensure a consistent brand voice as customer grow
70%+ reduction in response times
Increase conversion rates by up to 15%